Troubleshooting

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No plan on my head unit or watch

Troubleshooting

/

No plan on my head unit or watch

No plan on my head unit or watch

Work down this list: Pro, a connected calendar, a fresh sync, then the ride itself.

  1. Check you're on Pro. Head units and watches need it.

  2. Check a training calendar is connected in Settings › Connected Accounts.

  3. Open StemNotes on your phone. That refreshes the calendar and sends the week.

  4. Fetch it on the device.

    • Karoo: open Fuel Planner or tap Refresh.

    • Garmin: open the field's screen. If it says "Fuel — connect phone", open Garmin Connect and check the device is connected.

    • Apple Watch: open StemNotes on your iPhone, or tap Pair with code.

  5. Check today has a ride. "No fuel plan" on a Garmin means nothing is planned today. Plan tomorrow's ride the night before and it's there in the morning.

  6. Karoo only: load the workout. The Karoo matches the workout you start to today's plan by its steps or duration. Start a free ride and you get "No fuel plan".

Karoo messageFix
No week from your phone yetOpen StemNotes on your phone, then Refresh.
This Karoo isn't paired any morePair again from Settings › Connected Accounts › Hammerhead.
Couldn't reach StemNotes — showing the last saved weekYour Karoo is offline. Rides still run from the saved week.
No planned workouts in the next 7 daysAdd sessions to your training calendar.

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